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ZW SoulFuel – Plan Policy

 

Fuel that fits your life. Structure without pressure. Food with purpose.

This Plan Policy explains how ZW SoulFuel plans work, what members can expect, and how we keep things fair, flexible, and transparent.

 

1. Our Approach

ZW SoulFuel plans are designed to support real people with real routines — gym members, busy professionals, families, and anyone who wants consistent, nutritious food without stress.

We believe:

  • Food should support training and recovery

  • Consistency beats perfection

  • Structure should feel supportive, not restrictive

Our plans reward commitment, but we never trap people.

 

2. Available Plan Types

One-Off Purchases

  • Single meals and add-ons (including protein bars)

  • No commitment

  • Ideal for trying SoulFuel or topping up

Monthly Flex Plans (No Long-Term Commitment)

  • Pay monthly, in advance

  • Lower per-meal price than one-off purchases

  • Can be paused or cancelled with reasonable notice before the next billing cycle

  • Designed for flexibility around training blocks, shifts, or lifestyle changes

6-Month & 12-Month Commitment Plans

  • Best value per meal

  • Designed for members who want structure and consistency

  • Reduced pricing reflects the commitment

  • Early cancellation is generally not permitted except in exceptional circumstances

These plans suit:

  • Regular gym attendees

  • People in a focused training or health phase

  • Anyone who wants food decisions handled for them

 

3. What’s Included in a Plan

Depending on your chosen plan:

  • Fresh, chef-cooked meals prepared in small batches

  • Caribbean-inspired, performance-focused food

  • Never frozen

  • Optional add-ons (e.g. protein bars, treats)

Exact meal counts and inclusions are confirmed at sign-up.

 

4. Freshness & Food Standards

Because our food is fresh, not factory-made, we operate with clear standards:

  • Meals are cooked fresh in small batches

  • Meals are never frozen

  • Shelf life is up to 3 days from the cooking date when stored correctly

  • Meals should be refrigerated immediately after collection

We recommend consuming meals well within the freshness window to enjoy them at their best.

 

5. Collection & Responsibility

  • Collection days and times are clearly communicated

  • Members are responsible for collecting meals within the stated window

  • Meals should be transported safely and refrigerated promptly

If meals are missed or not collected on time, we cannot guarantee quality or offer refunds.

 

6. Payments & Billing

  • All plans are paid monthly in advance

  • Payments are taken via a secure recurring payment method

  • If a payment fails, meal preparation may be paused until resolved

This protects both the member and our ability to plan food safely and sustainably.

 

7. Pausing, Changes & Cancellations

Monthly Flex Plans

  • Can be paused or cancelled with reasonable notice before the next billing cycle

6- & 12-Month Plans

  • Discounted due to commitment

  • Early cancellation is not usually permitted

  • Exceptional circumstances may be reviewed on a case-by-case basis

We always aim to be fair, reasonable, and human in our approach.

 

8. Allergies & Dietary Information

  • Food is prepared in a kitchen that handles nuts, dairy, gluten, eggs, and other allergens

  • We take food safety seriously, but cannot guarantee an allergen-free environment

  • Members must inform us of allergies and decide if our food is suitable for them

Clear labelling and guidance are provided where possible.

 

9. Fairness & Feedback

If something isn’t right:

  • Contact us as soon as possible

  • We’ll review the situation fairly and openly

Refunds or replacements are considered based on:

  • Freshness

  • Collection compliance

  • Food safety standards

Your statutory consumer rights under UK law are always respected.

 

10. The SoulFuel Promise

ZW SoulFuel is about more than meals.

It’s about:

  • Fuel that supports training

  • Food that respects recovery

  • A community that values consistency, care, and culture

We cook with intention — and we treat our members like people, not numbers.

Fuel Your Training. Feed Your Recovery.
ZW SoulFuel – The After-Party for Your Body & Soul.

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