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Zoe Fenn Catering – Terms of Service

Last updated: 8 February 2026

 

These Terms of Service apply to all services provided by Zoe Fenn Catering, including all brands, trading names, and services operating under it.

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By accessing our website, booking our services, placing an order, or starting a subscription, you agree to these Terms.

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1. Who We Are

Zoe Fenn Catering is a food and catering business operating across a range of services and experiences.

Our services include (but are not limited to):

  • ZW SoulFuel – fresh meal preparation and subscription services

  • Taste of the Caribbean – event catering, pop-ups, and cultural food experiences

  • Private catering for weddings, parties, and celebrations

  • Corporate catering and professional events

When we say “we”, “us”, or “our”, we mean Zoe Fenn Catering and all services operating under it.
When we say “you”, we mean our customers, clients, subscribers, or website visitors.

 

2. Scope of These Terms

These Terms apply to:

  • Use of our websites and online platforms

  • All food and catering services we provide

  • One-off purchases, bookings, and subscriptions

  • Events, pop-ups, and private or corporate catering

Specific services may also be subject to additional policies or agreements, including but not limited to:

  • Subscription & Purchase Agreements

  • Service Agreements

  • Plan Policies

  • Privacy Policies

Where additional documents apply, they form part of these Terms.

 

3. Use of Our Website & Platforms

You agree to use our website and platforms:

  • For lawful purposes only

  • Without attempting to disrupt, damage, or misuse our systems

  • Without copying, scraping, or misrepresenting our content

We reserve the right to restrict access where misuse occurs.

 

4. Our Services

Zoe Fenn Catering provides a range of food services, which may include:

  • Fresh meal preparation

  • Subscription-based meal plans

  • Event catering and hospitality

  • Cultural food experiences

  • Private and corporate catering

All services are subject to availability, operational capacity, and agreed terms.

 

5. Orders, Bookings & Availability

  • All orders and bookings are subject to acceptance

  • Menus, pricing, and availability may change

  • We reserve the right to refuse or cancel orders where necessary

Where possible, we will communicate changes clearly and reasonably.

 

6. Payments

  • Payments must be made in accordance with the service booked

  • Subscription services are paid in advance

  • Event catering may require deposits and final balances

Payments are processed securely via trusted third-party providers.

 

7. Cancellations, Changes & Refunds

Cancellation and refund terms vary depending on the service provided.

They are handled in line with:

  • The specific service agreement or policy

  • Food safety and preparation requirements

  • Fairness and reasonableness

We aim to resolve issues in a calm, respectful, and human way.

 

8. Food Safety & Allergens

  • Food is prepared in kitchens that may handle common allergens

  • We cannot guarantee an allergen-free environment

  • Customers are responsible for informing us of allergies and deciding suitability

Food safety and allergen guidance is provided where appropriate.

 

9. Intellectual Property

All content, branding, logos, images, and written materials across our platforms are owned by or licensed to Zoe Fenn Catering.

You may not reproduce or use our content without permission.

 

10. Limitation of Liability

While we take great care in delivering our services:

  • We are not responsible for misuse of our services

  • We are not liable for indirect or consequential losses

Nothing in these Terms limits your statutory rights under UK law.

11. Changes to These Terms

We may update these Terms from time to time.

The most current version will always be available on our website and will apply to future use of our services.

 

12. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.

 

13. Contact Us

For questions about these Terms or our services, please contact:

Zoe Fenn Catering
(inc. ZW SoulFuel & Taste of the Caribbean)
zoefenncatering@googlemail.com
Luton, Bedfordshire.UK

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Final Note

Zoe Fenn Catering exists to bring people together through food - with care, culture, and consistency.
These Terms are here to protect that relationship, not complicate it.

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