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ZW SoulFuel Privacy Policy

Last updated: 8 February 2026

 

At ZW SoulFuel, your trust matters.


This Privacy Policy explains how we collect, use, store, and protect your personal information, and the choices you have. We keep things simple, respectful, and transparent.

 

1. Who We Are

ZW SoulFuel is a fresh meal service operated by Zoe Fenn Catering.

When we say “we”, “us”, or “our”, we mean ZW SoulFuel / Zoe Fenn Catering.
When we say “you”, we mean our customers, subscribers, and website visitors.

 

2. What Information We Collect

We only collect information that is necessary to provide our service properly.

This may include:

  • Your name

  • Email address

  • Phone number

  • Delivery or collection details

  • Subscription and order information

  • Payment status (not full payment card details)

  • Allergy or dietary information (if you choose to share this)

We do not collect unnecessary or intrusive personal data.

 

3. How We Use Your Information

We use your information to:

  • Process orders and subscriptions

  • Communicate with you about collections, changes, or issues

  • Manage payments and billing

  • Understand dietary or allergy needs where relevant

  • Improve our service and customer experience

  • Meet legal or regulatory requirements

We do not sell your data or use it for unrelated marketing.

 

4. Payments & Financial Information

Payments are processed securely through trusted third-party payment providers.

  • We do not store your full card or bank details

  • Payment providers handle this information under their own security and privacy standards

 

5. Allergies & Sensitive Information

If you choose to share dietary or allergy information with us, we use it only to help you decide whether our food is suitable for you.

This information is:

  • Treated with care

  • Accessed only by those who need it

  • Never shared for marketing or unrelated purposes

 

6. How We Store & Protect Your Data

We take reasonable steps to keep your personal information safe, including:

  • Secure systems and password protection

  • Limited access to personal data

  • Using reputable platforms and service providers

We keep your information only for as long as it is needed for legitimate business or legal reasons.

 

7. Sharing Your Information

We only share your information where necessary, such as:

  • Payment providers (for billing)

  • Website or booking platforms we use to run our service

  • Legal or regulatory bodies if required by law

We never share your data for advertising or third-party sales.

 

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections if information is inaccurate

  • Ask us to delete your data where appropriate

  • Withdraw consent for marketing communications

To make a request, please contact us using the details below.

 

9. Marketing Communications

We may contact you about:

  • Your orders or subscriptions

  • Service updates

  • Relevant ZW SoulFuel offers or announcements

You can opt out of non-essential communications at any time.

 

10. Cookies & Website Use

Our website may use cookies or similar technologies to:

  • Improve site performance

  • Understand how visitors use our website

You can manage cookie preferences through your browser settings.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our service or legal requirements.

The most recent version will always be available on our website.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

ZW SoulFuel / Zoe Fenn Catering
zoefenncatering@gmail.com
Luton, Bedfordshire, UK

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